Once an order has been delivered and received by the customer, it is considered final sale. Delivered products cannot be returned, exchanged, or refunded.

If you receive an incorrect item and do not wish to keep it:

- Contact our Customer Care team by email (email to be inserted) within 48 hours of receiving your order.
- You are requested to send our Customer Care Team a picture of the sealed packaging once received, wrong product, and a copy of the receipt.
(No Receipt, No Refund, No Exchange)
- The product must be kept unused, unopened, and in its original packaging.
- We will arrange for the return of the wrong product.
- After verification, we will arrange delivery of the correct item within 3–7 days.
- If the correct item is out of stock, a refund will be issued to the original mode of payment.

All products are shipped in excellent condition. If your order arrives damaged due to courier handling:

- Contact Customer Care by email (email to be inserted) within 48 hours.
- Include clear photos of the sealed packaging once received, damaged product(s), and a copy of the receipt. (No Receipt, No Refund, No Exchange)
- Once verified and confirmed, we will deliver a replacement product within 3–7 days, free of charge.
- If the item is out of stock, a refund will be issued to the original mode of payment.

Customers may change their order or cancel their order within 48 hours from the date of placing the order, provided the products have not yet been shipped out. Once the order has been shipped and delivered, it becomes final sale as stated in Section 1.

For items purchased at a discounted price or during a promotional offer:

- Refunds will be issued based on the amount actually paid, not the original price.
- For exchanges, the value applied will be equivalent to the discounted amount paid.
- Customers will be requested to provide a copy of the receipt for the items purchased, if the customer is unable to show the receipt , no refund nor exchange can take place.